> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wedohandcraft.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Handcraft works: browsing, buying, and custom orders

> Browse ready-made objects from Danish artisans or commission a custom piece of jewelry — designed by you, handcrafted by a single goldsmith.

There are two ways to shop on Handcraft. You can browse the collection and buy a ready-made object directly from a maker, or you can commission a custom piece of jewelry — designed by you, reviewed by a goldsmith, and handcrafted from start to finish in Denmark.

## Buying a ready-made piece

Finding and buying an object is straightforward:

1. **Browse** the collection by category or maker
2. **Select** the piece you want and review the maker's details
3. **Checkout** securely through the platform
4. **Receive** your order, carefully packaged and shipped

Every product page tells you who made the object and how. There are no surprises.

## Commissioning custom jewelry

Custom jewelry on Handcraft is handled end to end — from your first idea to a finished piece reviewed and approved by you before it ships.

<Steps>
  <Step title="Design your piece">
    Use the AI design tool to create and customise your dream piece of jewelry. You can describe what you have in mind, adjust details, and arrive at a design that feels right before anything is made.
  </Step>

  <Step title="Goldsmiths review your design">
    Once you place your order, the goldsmiths review your design within 24 hours. You will receive a confirmation and work begins. In the rare case your design cannot be made — less than 1% of all submissions — you will receive an immediate full refund.
  </Step>

  <Step title="Handcrafted by one goldsmith">
    Your piece is entrusted to a single goldsmith who crafts it from start to finish. This ensures complete attention to detail and consistency throughout.
  </Step>

  <Step title="Adjustments communicated by email">
    If any small adjustments are needed — for example, strengthening a delicate detail — the goldsmith will email you right away for your input before continuing.
  </Step>

  <Step title="Video review before shipping">
    When your piece is complete, you will receive a detailed video. You can approve it from wherever you are, or visit the Copenhagen workshop to see it in person before it ships.
  </Step>

  <Step title="Safe, careful delivery">
    Your approved piece is carefully packaged and shipped to you. Every order leaves the workshop only after you have signed off.
  </Step>
</Steps>

<Note>
  The video review step means you see the finished piece before it ever leaves the workshop. You are not approving a photograph — you are watching it move, seeing the finish, and confirming it is exactly what you wanted.
</Note>

## Our guarantee

Less than 1% of designs submitted through Handcraft cannot be made. If yours falls into that category, you will receive an immediate, full refund — no partial payments, no delays, no questions.

Your payment is secure at every stage of the process.

## Questions about your order

If you have questions about a design, a material choice, or anything else during the process, contact the team directly:

**[craft@wedohandcraft.com](mailto:craft@wedohandcraft.com)**