> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wedohandcraft.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Handcraft FAQ: orders, custom jewelry, and artisans

> Answers to common questions about shopping on Handcraft, custom jewelry, shipping, returns, and the artisans behind every piece you buy.

Whether you are new to Handcraft or have a specific question about a custom order, this page covers the most common things customers ask — about the products, the makers, the custom jewelry process, and how to get in touch.

## About the products

<AccordionGroup>
  <Accordion title="Is everything on Handcraft really handmade?">
    Yes. Every object is made by an individual artisan. Nothing on Handcraft is mass-produced, assembled at scale, or manufactured in a factory. A person made it — at a bench, a wheel, or a kiln — and that person's name is on it.
  </Accordion>

  <Accordion title="Who are the artisans on Handcraft?">
    Handcraft lists 129+ independent Danish makers, including ceramicists, jewelers, textile artists, leatherworkers, glassblowers, woodworkers, and more. Each artisan is personally vetted before being listed. The work must be genuinely handmade and of sufficient quality to stand on its own.
  </Accordion>

  <Accordion title="Can I buy pieces directly from artisans?">
    Handcraft is the marketplace. You buy through us, and we make sure the transaction is fair to both you and the maker. This gives you a single, trusted place to purchase and ensures artisans are paid properly for their work.
  </Accordion>
</AccordionGroup>

## Custom jewelry

<AccordionGroup>
  <Accordion title="How does custom jewelry work?">
    Use our AI design studio to describe or sketch your vision. Our goldsmiths review every submission and craft approved pieces entirely by hand. For full details on the process, see [Custom Jewelry](/ordering/custom-jewelry).
  </Accordion>

  <Accordion title="What if my design can't be made?">
    Less than 1% of designs are declined. If yours is one of them, you receive an immediate full refund. Your payment is never at risk.
  </Accordion>

  <Accordion title="Can I see my piece before it ships?">
    Yes. Once your piece is finished, you receive a detailed video showing the completed item. You can approve it via the video or, if you prefer, visit our Copenhagen workshop to see it in person before it ships.
  </Accordion>

  <Accordion title="What materials do you use for custom jewelry?">
    All metals are gold or silver, sourced from European suppliers — fully traceable and conflict-free. Lab diamonds come from Belgium and are 100% carbon neutral. All natural gemstones are ethically sourced. No exceptions.
  </Accordion>
</AccordionGroup>

## Ordering and shipping

<AccordionGroup>
  <Accordion title="How long does shipping take?">
    Timelines vary depending on the piece. Ready-made objects ship from studio stock and move quickly. Custom pieces require additional crafting time before they can be dispatched. You receive updates at each stage of the process.
  </Accordion>

  <Accordion title="Can I return a piece?">
    For ready-made pieces, contact us if there is an issue and we will work to resolve it. Custom pieces are made to your exact specification and generally cannot be returned unless they arrive defective. If your piece has a defect, get in touch and we will make it right.
  </Accordion>

  <Accordion title="How do I track my order?">
    Once your order is dispatched, you will receive shipping updates by email. For custom pieces, you will receive updates at each stage — confirmation, crafting, final approval, and dispatch.
  </Accordion>
</AccordionGroup>

## Makers and sustainability

<AccordionGroup>
  <Accordion title="How do you select artisans?">
    Every maker is reviewed before being listed on Handcraft. The work must be genuinely handmade and of sufficient quality to stand on its own. We do not add padding or compromise on this standard.
  </Accordion>

  <Accordion title="Is Handcraft sustainable?">
    By design. Handmade objects built to last are the most practical form of sustainability — they do not need to be replaced. We use ethically sourced materials, work with local Danish craftspeople, and source all metals and gemstones from verified European suppliers. For custom jewelry, our made-to-order approach also minimises material waste.
  </Accordion>
</AccordionGroup>

## Contact

<AccordionGroup>
  <Accordion title="How do I get in touch?">
    Email us at [craft@wedohandcraft.com](mailto:craft@wedohandcraft.com). We aim to respond within one business day. You can also visit the [Contact](/support/contact) page for more detail on how to reach us.
  </Accordion>
</AccordionGroup>